Effective Date: 15-10-2026
At Devprayag Naturals, operated by Devprayag Naturals Private Limited, we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process and disclose your information when you visit WWW.DEVPRAYAGNATURALS.COM, purchase our products or interact with our services.
By accessing or using our website, you acknowledge the data practices described in this policy, subject to applicable laws.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you place an order, create an account, subscribe to updates or contact us, we may collect:
● Full name
● Email address
● Mobile number
● Billing and shipping addresses
● Order details and purchase history
● Customer service communications
● Payment transaction details and payment status
Payments may be processed through secure third-party payment gateways. We do not intentionally store complete card numbers, CVV details or banking credentials on our own systems.
Device and Usage Information
When you browse our website, certain information may be collected automatically, including:
● IP address
● Browser and device type
● Operating system
● Pages visited and products viewed
● Referral sources
● Date, time and duration of visits
● Cookies and similar tracking identifiers
2. How We Use Your Information
We use the information collected to:
● Process, confirm and deliver orders.
● Send order confirmations, shipping updates and delivery notifications.
● Respond to customer inquiries, complaints and support requests.
● Process cancellations, returns and refunds.
● Improve our website, products and customer experience.
● Prevent fraudulent transactions and unauthorized activities.
● Analyze website performance and customer preferences.
● Send promotional communications where you have opted in or where otherwise permitted by applicable law.
● Comply with legal, regulatory and accounting obligations.
We process personal information only for appropriate purposes and on a lawful basis.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our services.
These technologies may help us remember preferences, maintain shopping cart functionality, analyze traffic and measure the effectiveness of marketing campaigns.
You may manage or disable certain cookies through your browser settings or any cookie controls provided on our website. Disabling essential cookies may affect website functionality.
Where required by applicable law, we will obtain your consent before using non-essential tracking technologies.
4. Sharing of Personal Information
We may share necessary personal information with trusted third-party service providers, including:
● Payment gateway providers
● Shipping and logistics partners
● Website hosting and e-commerce service providers
● Customer support platforms
● Analytics and marketing service providers
● Technology and security service providers
These parties receive information only as reasonably necessary to perform their services, subject to applicable contractual and legal safeguards.
We may also disclose information where legally required, including in response to lawful requests from government or regulatory authorities.
We do not sell your personal information to third parties for their independent marketing purposes.
5. Data Security
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration or destruction.
However, no internet-based transmission or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and maintain business records.
Information that is no longer required will be deleted, anonymized or otherwise handled in accordance with applicable laws and retention requirements.
7. Your Privacy Rights
Subject to applicable laws, you may have the right to:
● Request access to information about your personal data.
● Request correction or updating of inaccurate information.
● Request deletion of eligible personal information.
● Withdraw consent where processing is based on consent.
● Opt out of promotional communications.
● Raise a concern about the handling of your personal information.
To submit a privacy-related request, contact us at SALES@DEVPRAYAGNATURALS.COM.
Certain information may need to be retained to comply with legal, tax, accounting or other regulatory requirements.
8. Marketing Communications
With your consent or as otherwise permitted by law, we may send you updates about products, promotions and offers through email, SMS, WhatsApp or other communication channels.
You may opt out of promotional communications using available unsubscribe options or by contacting our customer support team.
Transactional communications relating to your orders may still be sent where necessary.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
Our website is intended for users who are legally capable of entering into transactions.
Where personal information relating to children is processed, we will follow applicable requirements concerning parental consent and data protection.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology or applicable laws.
Updated versions will be published on this page, together with a revised effective date. Where legally required, we will provide additional notice or obtain consent.
12. Contact Information and Grievance Redressal
For questions, concerns or requests relating to this Privacy Policy, please contact:
Company Name: DEVPRAYAG NATURALS PRIVATE LIMITED
Brand Name: DEVPRAYAG NATURALS
Website: WWW.DEVPRAYAGNATURALS.COM
Email: SALES@DEVPRAYAGNATURALS.COM
Phone: 9910214001
Registered Address: C-157,HOSIERY COMPLEX PHASE 2 NOIDA GAUTAM BUDHA NAGAR 201303, UTTAR PRADESH
Grievance Officer: NEERAJ KUMAR
Grievance Email: SALES@DEVPRAYAGNATURALS.COM
Grievance Contact: 9910214001
Grievance Redressal Timeline: 24 HOURS
We will review and address privacy concerns in accordance with applicable Indian laws.