Effective Date: 21-10-2026
At DEVPRAYAG NATURALS, operated by DEVPRAYAG NATURALS PRIVATE LIMITED, we aim to deliver quality food products in good condition.
Since our product range includes consumable food items such as ghee and honey, returns and exchanges are subject to specific hygiene, safety and quality requirements.
1. Return and Replacement Eligibility
Customers may request a return, replacement or refund within 1 day of delivery if:
● The product received is damaged or broken.
● An incorrect product has been delivered.
● The product packaging is damaged or improperly sealed upon delivery.
● The product has expired at the time of delivery.
● The product has a verified manufacturing or quality defect.
All requests will be reviewed based on the nature of the issue and supporting information provided.
2. Conditions for Returns
To qualify for a return or replacement, the following conditions should generally be met:
● The product must be unused and in its original condition, except where use was reasonably necessary to discover a product defect.
● The original packaging, labels and seals should be retained where possible.
● Proof of purchase or the order number must be provided.
● The customer must submit the request within the specified return window.
● Photographs or videos of the affected product and packaging may be requested for verification.
These conditions do not restrict remedies available under applicable consumer protection laws.
3. Non-Returnable Products
Due to food hygiene and safety considerations, returns are generally not accepted for:
● Products that have been consumed or substantially used, except in cases of verified quality defects.
● Products damaged due to improper storage or handling after delivery.
● Products returned solely because of a change of preference or taste.
● Products purchased without valid proof of purchase, where the transaction cannot be verified.
Nothing in this policy limits a customer's statutory rights concerning defective, unsafe, misdescribed or incorrectly supplied products.
4. How to Request a Return or Replacement
If you receive a damaged, defective, expired or incorrect product, please contact our customer support team.
Email: SALES@DEVPRAYAGNATURALS.COM
Phone: 9910214001
Please include:
● Order number
● Customer name and registered mobile number
● Product name
● Description of the issue
● Clear photographs or videos, where available
Our team will review the request and communicate the available resolution.
5. Return Pickup and Replacement
If the return request is approved, we may arrange pickup from the original delivery address or provide alternative instructions.
Return Pickup Timeline: 3 DAYS
Where a replacement is approved, the replacement product will be dispatched subject to stock availability.
Replacement Dispatch Timeline: 3 DAYS
If replacement is not possible, an eligible refund or another appropriate resolution will be offered.
6. Refund Processing
Once an eligible return is verified and, where applicable, the returned product is received and inspected, we will inform you of the refund decision.
Approved refunds will ordinarily be issued to the original payment method, subject to payment provider requirements.
Refund Processing Timeline: 3 DAYS
If a refund to the original payment method is unavailable, our customer support team will communicate an appropriate alternative.
Applicable shipping charges will be handled according to the reason for the return and relevant consumer protection requirements.
7. Missing Items and Delivery Discrepancies
If your order contains missing products, incorrect quantities or a delivery-related discrepancy, please report the issue within 12 hours of delivery, wherever reasonably possible.
Customers should retain the packaging and any available evidence until the issue has been reviewed.
A delay in reporting will not automatically extinguish rights provided by applicable law.
8. Quality-Related Concerns
If you experience a product quality issue, please discontinue use where appropriate and contact our customer support team.
Provide the order number, product name, batch number, manufacturing or expiry date and a description of the concern.
We may request supporting details to help investigate and resolve the issue.
9. Damaged or Lost Shipments
Where a shipment is confirmed lost in transit or arrives damaged, we will coordinate with the logistics partner and provide an appropriate resolution, which may include a replacement or refund.
10. Contact Information
For returns, replacements, refunds or quality-related concerns:
Company: DEVPRAYAG NATURALS PRIVATE LIMITED
Brand: DEVPRAYAG NATURALS
Email: SALES@DEVPRAYAGNATURALS.COM
Phone: 9910214001
Address: C-157, HOSIERY COMPLEX PHASE 2 NOIDA, GAUTAM BUDHA NAGAR, 201303, UTTAR PRADESH
Website: WWW.DEVPRAYAGNATURALS.COM