Effective Date:15-10-2026
1. Overview
Welcome to DEVPRAYAG NATURALS, operated by DEVPRAYAG NATURALS PRIVATE LIMITED
Throughout these Terms of Service, the terms "we", "us" and "our" refer to [COMPANY NAME].
We operate the website WWW. DEVPRAYAGNATURALS.COM and offer products, information and related services through it.
By accessing our website, creating an account or placing an order, you agree to these Terms of Service and the additional policies referenced on our website.
Please read these Terms carefully before using our services.
If you do not agree with these Terms, please discontinue use of the website.
2. Eligibility and Website Use
By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law or are using the website under appropriate parental or guardian supervision.
You agree to use our website only for lawful purposes and not to engage in activities that may harm the website, our customers or our business operations.
You must not:
● Use the website for fraudulent or unlawful transactions.
● Attempt unauthorized access to our systems.
● Upload or transmit harmful code or malware.
● Misuse customer or business information.
● Interfere with website security or functionality.
● Violate applicable intellectual property rights.
We may restrict access or take appropriate action where these Terms are violated.
3. Product Information
DEVPRAYAG NATURALS offers natural food products, including ghee, honey and other products that may be introduced from time to time.
We make reasonable efforts to ensure that product descriptions, images, prices, quantities and other details displayed on our website are accurate.
However, minor variations may occur due to photography, packaging updates, natural characteristics of the products or other legitimate factors.
Customers should review product labels, ingredients, allergen information, storage instructions, manufacturing dates and expiry or best-before information before consumption.
Product descriptions and general wellness-related information are provided for informational purposes and are not intended to replace professional medical advice.
4. Product Availability
All products listed on our website are subject to availability.
We reserve the right to limit order quantities, discontinue products or update product information.
If an ordered product becomes unavailable after an order is placed, we will notify the customer and provide an appropriate refund or alternative resolution.
5. Pricing and Payments
Product prices are displayed in Indian Rupees (INR), unless otherwise specified.
Applicable taxes, delivery charges and additional fees, if any, will be disclosed during checkout.
We reserve the right to update product prices and promotional offers. Price changes will not ordinarily affect confirmed orders, except where a genuine pricing error requires correction in accordance with applicable law.
Payments may be processed through authorized third-party payment service providers.
Customers are responsible for providing accurate payment and billing information.
6. Orders and Order Confirmation
Placing an order constitutes a request to purchase the selected products.
An order confirmation acknowledges receipt of the order but does not guarantee fulfillment where payment verification, inventory availability or fraud screening is pending.
We may cancel or decline an order for legitimate reasons, including:
● Product unavailability.
● Pricing or listing errors.
● Payment failures.
● Suspected fraudulent activity.
● Invalid delivery details.
● Restrictions affecting lawful or practical fulfillment.
Where an eligible prepaid order is cancelled, any refund due will be processed in accordance with our Refund Policy.
7. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines mentioned in our Shipping Policy.
Delivery timelines may vary based on location, courier availability, weather, holidays and other circumstances.
Customers must provide accurate delivery details and cooperate with reasonable delivery verification procedures.
For complete information, please review our Shipping Policy at SHIPPING POLICY URL.
8. Cancellations, Returns and Refunds
Order cancellations, returns, replacements and refunds are governed by our applicable policies.
Due to the consumable nature of our products, certain returns may be restricted for hygiene and safety reasons.
These restrictions do not limit remedies available under applicable consumer protection laws.
Please review:
Cancellation Policy: CANCELLATION POLICY URL
Refund and Return Policy: REFUND POLICY URL
9. Customer Accounts
Customers who create an account are responsible for maintaining the confidentiality of their account credentials.
You agree to provide accurate and updated information and to notify us promptly if you suspect unauthorized access.
We may suspend or restrict accounts involved in fraudulent, unlawful or abusive activities, subject to applicable law.
10. Intellectual Property
All website content, including text, graphics, logos, product images, designs, trademarks and other materials, is owned by DEVPRAYAG NATURALS or used with appropriate authorization, unless otherwise stated.
You may not reproduce, distribute, modify, commercially exploit or republish our content without prior written permission, except as permitted by applicable law.
11. Third-Party Services and Links
Our website may contain links to third-party websites or integrate external services, including payment processors and logistics providers.
We are not responsible for the independent content, privacy practices or terms of websites outside our control.
Customers are encouraged to review the applicable terms and policies of third-party services.
12. Customer Reviews and Feedback
Customers may submit reviews, suggestions, testimonials or other feedback through our website or communication channels.
By submitting content for publication, you confirm that you have the necessary rights to share it and grant us a non-exclusive permission to display and use that content for relevant business purposes, subject to applicable law and privacy rights.
We reserve the right to moderate or remove content that is fraudulent, misleading, unlawful, abusive or otherwise inappropriate.
We will not knowingly alter customer feedback in a manner that misrepresents the customer's genuine experience.
13. Accuracy of Website Information
We make reasonable efforts to maintain accurate and current information on our website.
However, occasional errors may occur in product descriptions, pricing, availability, promotions or shipping estimates.
We reserve the right to correct such errors and update relevant information.
Where an error materially affects an order, we will communicate with the customer and provide a resolution consistent with applicable law.
14. Limitation of Liability
To the extent permitted by applicable law, DEVPRAYAG NATURALS PRIVATE LIMITED is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control.
We do not guarantee that access to our website will always be uninterrupted or free from technical errors.
Nothing in these Terms excludes or restricts liability or customer rights that cannot lawfully be excluded, including rights relating to defective products, misleading representations or other protections under applicable Indian law.
15. Indemnification
To the extent permitted by law, you agree to indemnify DEVPRAYAG NATURALS PRIVATE LIMITED against reasonable losses, claims or expenses arising directly from your unlawful use of the website, infringement of third-party rights or material breach of these Terms.
This provision does not restrict rights or remedies available to consumers under applicable law.
16. Privacy and Data Protection
Your personal information is collected, processed and handled in accordance with our Privacy Policy and applicable data protection laws.
For more information, please review:
Privacy Policy: PRIVACY POLICY URL
17. Changes to Our Services
We may modify, temporarily suspend or discontinue certain website functions, products or services for legitimate business, technical or operational reasons.
Where such changes affect confirmed orders or existing customer rights, we will provide an appropriate resolution in accordance with applicable law.
18. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of India.
Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes relating to these Terms may be subject to the jurisdiction of competent courts in CITY, STATE.
Nothing in this clause prevents consumers from approaching a competent consumer dispute redressal authority or exercising other statutory remedies.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
20. Updates to Terms of Service
We may revise these Terms to reflect changes in our operations, services or legal requirements.
The latest version will be available on this page with its effective date.
Where applicable law requires additional notification or consent, we will comply with those requirements.
21. Contact Information
For questions concerning these Terms of Service, please contact:
Company Name: DEVPRAYAG NATURALS PRIVATE LIMITED
Brand Name: DEVPRAYAG NATURALS
Website: WWW.DEVPRAYAGNATURALS.COM
Email: SALES@DEVPRAYAGNATURALS.COM
Phone: 9910214001
Registered Address: C-157, HOSIERY COMPLEX PHASE 2 NOIDA, GAUTAM BUDHA NAGAR, 201303, UTTAR PRADESH
Customer Support Hours: 24 HOURS
Grievance Officer: NEERAJ KUMAR
Grievance Email: SALES@DEVPRAYAGNATURALS.COM